The leader of Tulsa’s understaffed 911 center says things are improving.
Tulsa 911 Director Terry O’Malley said citizen complaints about long waits on the phone and rude dispatchers come down to inadequate staffing. At its worst in 2016, 40 percent of 911 calls were answered within 10 seconds. The national standard is 90 percent.
So, the 911 center made some changes.
"What I’m seeing is we’re keeping people, they appear to be happier, they’re doing a better job, and we’re just going to continue with what we’re doing," O'Malley said.