Oklahoma City, OK – Change in routes leads to extra ONG charge
OKLAHOMA CITY (AP) Oklahoma Natural Gas officials say a change in the routes of meter-readers led to an additional service charge for some customers.
The extra charge was noticed by bookkeeper Sherry Alexander who says she paid 13 service charges this year including two in November. Alexander says ONG agreed to a $27 credit after she filed a complaint with the Oklahoma Corporation Commission.
ONG spokesman Don Sherry says meter-reading schedules were changed to make some routes more efficient and that the changes can affect billing.
The service charge ranges from $11.20 for low-use home customers to $26.75 for higher-use home customers. The charges also are different for businesses and are used to pay for infrastructure and investments.